1.1 Australia Post will only accept change of mind returns for the following goods:
(a) philatelic products (but not MyStamp stamps or Personalised Stamps);
(b) coin collectables; and
(c) postage items like Express Post satchels, Parcel Post satchels, Registered Post envelopes (but not boxes and other packaging materials).
1.2 If you wish to return one of these goods because you have changed your mind, Australia Post will offer you a full refund provided that:
(a) you return the goods within 60 days of purchase;
(b) you return the goods to the outlet where they were purchased (see section, ‘Where to return your item’ below if you are unable to return to the same outlet or you purchased the goods from Australia Post’s online Shop);
(c) you provide adequate proof of purchase (meaning your Australia Post receipt or another suitable proof of purchase, like a bank statement or credit card statement);
(d) the goods are in a re-saleable condition (meaning they are in the original packaging, unopened and in original condition); and
(e) if the goods form part of a set / bundle you return the full set / bundle (if goods sold in sets / bundles can be purchased separately, and you want some but not all items from the set / bundle, you can separately purchase or place a new order for the items you require).